HOW LONG WILL IT TAKE FOR MY ORDER TO BE DELIVERED?

Orders placed on weekdays are processed the same day of their confirmation and it usually takes 2-3 business days in main metro cities and for far fetched areas please expect a 5-7 business days delivery period.
Orders placed on weekends get processed on the next business day.

HOW DO WE CONFIRM ORDERS?

Once your order is placed you will be contacted by a team member via Whatsapp to confirm your order. We make three confirmation attempts over 10 days before cancelling your order. You will be notified of your cancellation via email.

I LOVE YOUR PRODUCTS, BUT I'M UNSURE OF THE SHADE.

We recommend contacting our beauty expert on our official Whatsapp Number +92 330 1233396 and they will be able to assist with the correct shade. You can also visit your nearest MM Kiosk to test the shades.

I NEED TO CHANGE MY ORDER OR MODIFY THE ORDER. HOW CAN I DO THAT?

To correct any errors with your order or your address information, we recommend contacting our customer service on our official Whatsapp number +92 330 1233396.

WHAT ARE MY PAYMENT OPTIONS?

Following are the payment options available for your convenience:

• Cash On Delivery (COD)
• Credit & Debit Cards (Visa, Mastercard are accepted. We do not accept American Express)
• Bank Transfer

MY ORDER WAS CANCELLED DUE TO ONLINE SECURITY, HOW CAN I GET MY MONEY BACK?

We regret to inform you that due to online security precautions we had to cancel your order. This is a safety precaution to stop fraudulent transactions from going through and to shield our customers from becoming the target of fraud. Please be aware, however, that when we cancel your order, there will be no charge to your debt/ credit card because we have not received any payment from you. If charged, the money will be returned to the original card in 15-20 business days.

Please contact your bank for any issues relating to payment failure or you may reach out to us at cs@masarratmakeup.com.

IN THE CASE THAT I AM NOT AVAILABLE TO RECEIVE MY ORDER, HOW OFTEN WILL THE COURIER AGENT TRY TO REDELIVER IT?

A total of three attempts (including physical delivery, calls and texts) are made by our delivery personnel to deliver a package. Please make sure the following information is accurate: the address, city, and area code. The item(s) will be returned to us after the third unsuccessful attempt.

I'M HAVING TROUBLE PLACING MY ORDER. WHAT'S WRONG?

We apologize for any difficulty you may have had while placing your order. You can contact us on Facebook, Instagram or our official Whatsapp Number +92 330 1233396.

MY ORDER ARRIVED DAMAGED. PLEASE HELP.

We're sorry to hear that your order was damaged. In order to further assist you, we encourage customers to please contact us on our Facebook page or our official Whatsapp number +92 330 1233396 a photo of the damaged items and a screenshot of the packaging slip so we can assist in replacing your item.

HOW DO I RETURN OR EXCHANGE A PURCHASE MADE ON MASARRATMAKEUP.COM?

Unfortunately, at this time we do not have a return or exchange policy for any items purchased from our website. Please note items bought online cannot be returned to any retailer and vice versa. However, we always want your complete satisfaction so we recommend you message our Facebook or our official Whatsapp Number +92 330 1233396  for expert tips and tricks to help make the product work for you.

HOW DO I FIND OUT WHEN A PRODUCT I WANT IS BACK IN STOCK?

Is your favorite foundation out of stock? We are so sorry!  Please enter your email for restock updates or you can message us on any of our social media pages for an update.

WHAT DOES HALAL CERTIFIED MEAN?

We are committed to bringing the best to our clients. Each item in the Masarrat Makeup collection is manufactured with the best quality Halal ingredients, making it the first ever Halal Certified Makeup Brand in Pakistan. Halal is an Arabic word meaning "Permissible" or "Lawful". We have refrained from using any haram animal substances or intoxicants in our products. We are committed to upholding our halal standards and integrity throughout the manufacturing and production process which includes checking for cross contamination, points of contact, transportation etc.

WHAT DOES PETA CERTIFIED MEAN?

We are proud to offer products that are not tested on animals. We are certified by Peta so back up our claim and commitment of not harming our furry friends for the name of beauty.

WHERE CAN I SEE YOUR INGREDIENTS?

Each product on our website has an ingredient list on the product page.

I HAVE NOT RECEIVED MY ORDER CONFIRMATION? WHAT SHOULD I DO?

Please check your spam and junk folder, chances are you will find it there. If you do not see it please message us on Facebook or our official Whatsapp number +92 330 1233396  and someone will assist you.

CAN I PLACE MY ORDER VIA FACEBOOK?

No unfortunately at this time you can only place orders from our website or via our official Whatsapp number +92 330 1233396.